Refund Policy

Along with aiding your pet parent journey, we’ve made it our mission to make sure you are 100% happy with your order. We’ve pulled together our top FAQs on how to return any items.

I’ve changed my mind – can I get a refund?
We all have second thoughts every now and again. That’s why we accept returns on most items, provided they are returned within 14 days of you receiving them.

Unfortunately, unless there is a fault with the item or it doesn’t match the description as advertised, there are a few items that we cannot refund:Products that have been usedProducts that aren’t in a re-saleable condition, or not in their original packagingUnsealed pet or animal toiletriesVeterinary Medicinal Products personalized or made to measure productsPerishable goodsProducts that become mixed inseparably with other items, after deliveryUnsealed CDs, DVDs, tapes or other recording media, software or video

I’ve received an incorrect, damaged or faulty item – what should I do?
From time to time, mistakes can occur when packing your items. If you have received an incorrect or damaged item, or find your product is faulty, please get in touch – with your order number to hand – and a member of our team will be happy to help. Email us at admin@Makesdream.com or drop us a message on Live Chat with images of the item.

Where is my refund?
We will credit your payment card – provided payment has already been debited – with the price of the items you are returning. Please note that it can take up to 14 days from us receiving your items to see the refund reflected on your account. This is due to the processing times of some card providers.

Will I receive a refund for the delivery costs I paid?
If you are returning your whole order, please note that the maximum refund for delivery costs is the cost of standard delivery – even if you selected an alternative delivery option (i.e. Next-Day Delivery) at a higher cost. If you are returning individual items from a larger order, you will not receive a refund for delivery.

Why have I not received a full refund?
We reserve the right to reduce your refund – excluding delivery costs – to reflect any reduction in the value of the product caused by you not handling the items with reasonable care. We kindly ask that you refrain from removing any seals whilst examining your items, unless you are certain that you intend to keep them.